- + Gen AI to boost customer loyalty, Forrester says—Financial services providers are exploring generative AI uses for coding, customer service and document automation and FIs are looking to the evolving...
- + Small FIs onboard FedNow for growth, efficiency—As real-time payments become integral to growth strategies, small financial institutions are increasingly signing on with instant payment rail FedNow ...
- + FedNow could soon expedite FEMA payments for hurricane survivors—Survivors of future natural disasters like last week’s devastating Hurricane Helene, could soon be able to receive Federal Emergency Management Agency...
- + Mobile solutions offer competitive edge for credit unions—Credits unions tapping Dublin-based fintech Pulsate for mobile solutions see a return on investment with a major uptick in funded loans, engagement an...
- + Bank of America mobile app, digital interface down—Tens of thousands of Bank of America clients reported outages of online and mobile banking services today. At 1 p.m. ET, more than 20,000 clients had...
- + Transactions: Amex, Boost team up on virtual card—American Express and Boost Payment Solutions will provide commercial card processing to U.S.-based American Express merchants, the pair announced Sept...
- + 25 questions financial institutions are asking about gen AI—Financial institutions are exploring generative AI through their own center of excellence initiatives, pilot programs and internal applications. How...
- + Fintech funding: Citi Ventures cautious of AI hype—Citi Ventures is aware and wary of a potential hype cycle relating to AI and aims to avoid investing in overvalued startups. “The over-hype, under-h...
- + KeyBank business clients under ‘pressure’ to implement AI—Middle-market businesses are tapping AI and automation to expand their operations in the short term. Fifty-four percent of small businesses will int...
- + First Citizens, SVB taking integration slowly—First Citizens Bank and Silicon Valley Bank are slowly integrating their tech stacks while keeping their individual digital road maps relatively separ...
- + Podcast: Esquire Bank to launch lending platform in 2025—Esquire Bank considers client needs when determining where to invest in products and innovation. The New York-based bank, which provides small busine...
- + Wells Fargo applies vendor tech across business lines—Wells Fargo looks across all of its business lines when making investment decisions and selecting technology vendors. For the $1.7 trillion bank, wor...
- + Lenders tap AI to serve niche market segments—Banks have traditionally been the lenders of choice for small businesses, but there are alternatives — at least in the legal industry. Alternative as...
- + Movers and Shakers: Exec changes at TD—TD Bank announced a flurry of executive changes, including the retirement of its chief executive and the CEO of TD Securities. Riaz Ahmed, group head...
- + Q&A with Jack Henry’s Jonathan Baltzell on efficiency gains—Financial institutions are investing in tech to drive efficiency among market pressures to increase deposits. According to Jack Henry’s 2024 Strategy...
- + Transactions: EverBank to acquire Sterling Bank for $261M—EverBank has announced plans to acquire Sterling Bank for $261 million, through a stock purchase agreement. Jacksonville, Fla.-based EverBank is set ...
- + 11 bank tech execs to watch in 2025—Financial institution leaders have prioritized innovation and efficiency efforts in 2024 while navigating continually evolving technologies. This yea...
- + ‘One-size-fits-all’ not the best AI strategy—Customer demographics play a role in AI-driven chatbot adoption at financial institutions. “Having a one-size-fits-all strategy [for AI deployment] i...
- + Real-time data drives consumer decisions post rate cut—Financial institutions are looking to real-time, data-driven insights to suggest actions clients can take to benefit from last week’s interest rate cu...
- + Citizens invests in gen AI training—Citizens Bank is training employees on generative AI, engineering, cloud application and development, security and operations. “We have a targeted ap...
- + Auto lenders lean into AI for customer service—Auto lenders are incorporating artificial intelligence into their processes to improve customer service automation and credit decisioning while eyeing...
- + Big tech pulls back on in-house financial services innovation—Tech giants are bailing out on in-house financial services innovation as they look to embed their offerings into third-party vendor platforms. “After...
- + Grasshopper reduces manual reviews with Alloy risk solution—Grasshopper Bank has reduced manual reviews in its onboarding process by 57% through fintech Alloy’s risk-management solution. The bank implemented ...
- + SMEs ‘one of the biggest winners’ of open banking—Open banking regulation set to finalize this fall will boost small- and medium-sized-enterprise access to financial services, experts said this week i...
- + TD Bank names Chun as CEO—TD Bank named Raymond Chun its incoming chief executive today after current CEO Bharat Masrani announced plans to retire in April. Chun, who serves a...
- + Transactions: Citizens Bank, Navan team up for travel expense management—Citizens Bank has teamed up with Navan to provide its commercial customers with travel expense solutions. “Dynamic travel policies are in demand give...
- + Open banking safer than screen scraping, experts say—Open banking regulation should promote secure data sharing while eliminating the need for screen scraping. In the United States and Canada, screen s...
- + How Citizens is prepping for open banking—Citizens Bank is investing in its API infrastructure, migrating operations to the cloud and teaming up with vendors to ready its operations for impend...
- + JPMorgan explores taking over Apple card that Goldman wants to ditch—JPMorgan Chase & Co. is in discussions with Apple Inc. about taking over a credit card portfolio that rival Goldman Sachs Group Inc. has been tryi...
- + Ally faces legal battle after data breach—Ally Financial faces two class action lawsuits in the wake of a data breach earlier this year. Plaintiff Sebastian Owens, among others in the class ...
- + 75% of Truist customers’ primary access is mobile app—Truist Financial is seeing increased mobile banking adoption among its customers as it prioritizes personalized experiences. “You hear people talk ‘d...
- + Five AI-driven fintechs to watch—Banks and investors are evaluating AI-driven startups for long-term growth opportunities. “Investors are keeping close tabs on AI-related innovation...
- + Citizens hires 750 engineers to boost in-house tech offerings—Citizens Bank has hired 750 engineers over the past four years to boost its in-house technology innovation capabilities. The hiring has helped “us tr...
- + AI, open banking to boost consumer credit access—AI coupled with an open banking framework provides better access to credit for consumers. The technology presents an opportunity for consumers with l...
As of 10/6/24 2:34pm. Last new 10/4/24 6:07pm. Score: 569
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